Tenants

My Page

My Page is the customer portal for tenants. Here you get an overview of your consumption and invoices. On your first login, you need to select “Register user” and then fill in your customer number, desired PIN code (4 digits), username (email), and password.

VENI Metering offers a spot price agreement that follows the electricity price hour by hour. There is no binding period or termination fee. If you choose a spot price agreement from VENI Metering, you will receive both electricity and grid charges on the same invoice. Please send your order by email.

Guarantees of Origin

VENI Metering offers environmentally friendly electricity with two types of guarantees of origin: carbonfossil-free electricity, which partially includes nuclear power, and 100% renewable electricity, often called green electricity. We issue documentation to our electricity customers showing the mix of guarantees of origin purchased for your consumption. This gives you proof of how you have reduced your annual environmental footprint.

Moving out of the premises

If you are changing premises or moving out of the building, you must contact the building’s manager or VENI Metering’s customer service to ensure that the customer relationship is changed or terminated. Moving out must be reported in advance. Please send an inquiry to us by mail at or use the electronic form via My Page.

Electricity agreement:

What is my consumption?

You can find your consumption on “My Page” or on your invoice.

How does meter reading work?

There is a separate meter reading the consumption at your rented premises. This allows you to monitor your consumption while providing overview for the property manager. Your meter has a serial number called a meter number

What is my grid tariff?

VENI Metering invoices according to the same grid tariff as the local grid owner. If you want to know more about your grid tariff, please contact your local grid owner.

What is the grid consumption fee?

The grid consumption fee is a charge that the grid owner collects on behalf of the state.

I currently receive both grid and electricity from VENI Metering. Do I have the option for another electricity supplier?

If your property manager has not signed a collective agreement for the entire building, you can arrange with an external electricity supplier for electricity delivery to your meter. You will need to provide the metering point ID, customer name, address, and organization number/date of birth.

What is an El-certificate?

The scheme is Norwegian-Swedish and is intended to support the development of additional renewable energy. The El-certificate is issued to power producers who generate renewable energy, and they can trade the El-certificates on the power exchange. The Norwegian Water Resources and Energy Directorate (NVE) manages the scheme in Norway, and electricity suppliers are required to purchase El-certificates on behalf of the end user and pass on the cost through the electricity bill. For more information, see NVE.no.

Reduced Electricity Tax

Your company may be entitled to a reduced electricity tax. To receive a reduced rate or exemption from the tax, certain criteria must be met and documented to the utility company. The customer is responsible for providing correct and necessary information. Read more on the Tax Administration’s website § 3-12.

Disconnection and Reconnection Fees

In the event of disconnection and subsequent reconnection of installations that have been shut off due to non-payment, disconnection and reconnection fees will apply.

Invoice:

How often do I receive an invoice from VENI Metering?

VENI Metering sends invoices monthly in arrears.

Why do I receive two invoices for the same meter?

You receive one invoice from your electricity supplier for the electricity itself and one invoice from VENI Metering for the grid charges.

Do I need to use the KID number for payments to VENI Metering?

Yes. It is very important that you use the correct KID number for the payment so that it is applied to your subscription. If you have more than one subscription, it will not be possible to use the same KID number for multiple payments.

What do miscellaneous charges, invoice fees, reminder fees, and late payment interest mean on my grid invoice?

Miscellaneous charges on the invoice you receive can include, for example, invoice fees, late payment interest, or reminder fees. If you receive a paper invoice, an invoice fee will apply. If we need to send a written collection notice due to late payment, a reminder fee will be charged on the next invoice. If you do not pay an invoice by the due date, late payment interest will apply. The late payment interest will appear on the next invoice.

Can I receive an electronic invoice from VENI Metering?

Yes, we offer electronic invoices in EHF format or via email as a PDF file.

Can I choose direct debit from VENI Metering?

VENI Metering offers direct debit, which you can set up in your online bank. Contact your bank if you need more information.

Customer Service

Our customer service is happy to help you!

Practical Information for Tenants

Serving you as a tenant